|
Please check
below to see if we have already
answered your question. If your
question is not answered below,
we will do our best to get back
to you as soon as we can. Our Business
hours our Mon–Fri 9:00 a.m.
to 5:00 p.m. Pacific Standard Time,
if we receive your email over the
weekend, we will respond on Monday.
We do get large amounts of customer
service inquires. To help answer
some of our frequently asked questions,
please see our list below!
ORDER
STATUS :
Before
inquiring about an order Please
be sure to check our website for
shipping times. Most of our products
have the shipping times listed in
the product descriptions. If your
product has not arrived by the posted
shipping time please email us at
orders@plusbabyblanket.com . Please
include your Order Number and the
item that you have not received.
FAQ’S
1.
Where is my order? How long does
it take?
Most
of the items on our website are
hand made. Please check the estimated
turn around time stated on the product
page as these are pretty accurate.
If your order is running longer
than the estimated time, we will
be happy to look into it for you.
****OUR
HANDMADE WALL LETTERS TAKE A MINIMUM
4-6 WEEKS!!! SPECIAL ORDERS CAN
TAKE 8-10 WEEKS OR LONGER. ESPECIALLY
IF IT IS A SPECIAL ORDER. PLEASE
REFER TO THE PRODUCT PAGE FOR SPECIFIC
SHIPPING TIMES.
2.
I would like my order rushed. Is
that possible?
Yes!
Send us an email to info@plusbabyblanket.com.
Let us know when you need it by,
and if it is possible we will get
back to you with and an estimated
delivery date and additional expedited
shipping fees.
Many
items on are site are sent out directly
from the designer/artist. As a result,
they may arrive to you at different
times and in separate packages.
You will not incur additional shipping
charges for multiple packages.
3.
Do you ship internationally?
Yes,
we do. After you place your order,
we will email you with additional
international shipping fees.
4.
Do you accept exchanges or returns?
Please
see our Customer Service page for
our return/exchange policy.
5.
Can I customize the wall letters?
And does it cost more?
Yes!
Our artists can do amazing things!
Send us a fabric swatch, website
link, or your instructions and we
will do our best to match them.
No, there is no extra fee for customization! |
